Shipping policy

Shipping Policy for Dr Upadhyay Clinics

1. Order Processing Time

For prepaid orders, the order is processed once payment clears.

For COD orders, processing begins once the order is confirmed (customer verification).

Processing (picking, packing, dispatch) is typically done within 24 hours of order confirmation.

2. Delivery / Shipping Time

They aim to dispatch the parcel within 24 hours of order confirmation.

Depending on the courier / distance, delivery may take additional 1–3 days (or more) for remote areas.

3. Prepaid & COD Options

Prepaid (Online Payment / UPI / Cards / Wallets): Available and preferred for faster processing.

Cash on Delivery (COD): Available in select locations, subject to logistics constraints or extra handling charges.

4. Shipping Charges & Free Shipping

The website mentions “Free Shipping – No Extra Costs”. 
Doctorupadhyay

This suggests that for orders (within India) they might offer free shipping for all or above a threshold value.

If COD is used, there may be an additional COD fee (if applicable).

5. Returns / Failed Deliveries

If a parcel is undelivered due to wrong address or refusal by recipient, return / reattempt shipping may incur extra cost.

The clinic should have a policy about re-shipping or refund (for prepaid) or cancellation (for COD) in such cases.

6. Notification & Tracking

After dispatch, a shipment tracking number (airway bill / docket) should be shared with the customer (via email / SMS).

Customers can track status via courier’s website.